Troubleshooting - Call Debugging

Frequent issues/questions

• ZIP codes for NL are composed of 6 digits: 4 numbers and 2 letters. Please enter them in the response without spaces.
• ZIP codes for UK are composed of letters and numbers. Please enter them in the response without spaces or any form of underscores, brackets etc. 
• Do pay attention you keep to the 35-character limit for fields as 'Street' and 'Name'. If you are using some sort of auto cut-off, then valid info such as house numbers or departments/floors indication may disappear from the data and the label. Please use prior validation before feeding these values to the API.
• Try to add phone and e-mailaddress whenever you can. For some services (DPD Home, Express, ...) these are mandatory, but even for other shipments it is valuable to enter.
• Phone numbers are preferably added in the following syntax: +32475% or +316588% . Do not use spaces, underscores nor brackets etc.
• Weight is a preferred field and uses decagrams and will become mandatory for shipments in time. Please do fill it out. 1 Kilo translates to the value '100'
• Parcel measurements are optional; when filled out, please use the correct syntax being >HHHWWWDDD< in cm.
• Do not use the namespace <state> in address fields for any destination other than USA or Canada
• Express shipments require a mandatory mobile phone number ,capable of receiving an SMS, in the recipient segment.
• Use the exact same e-mail address/phone number for DPD Home and DPD Parcelshop shipments in the recipient segment as in the predict segment.
• References 1 & 2 will be printed on the label and will be on sight visible in Shipping Reports (www.shippingreports.be), references 3 & 4 will only appear in the data.

Error Codes

The following error return codes can occur when working with the API.

Please check them first before contacting DPD Customer IT.