Troubleshooting - Call Debugging

 

The following error return codes can occur wehn working with the API.

Please check them first before contacting DPD Customer IT.

 

 

Error code Customer DPD Service Description
address_name_length_too_long   Shipment Address name too long. Maximum length is 35 characters
address_street_length_too_long   Shipment Street name too long. Maximum length is 35 characters
Collecting_address_for_CR_not_specified   Shipment Please rovide correct collecting or pickup address for Collection Request.
DELICOM_ERR_AUTHENTICATION   Shipment Invalid Authentication data provided. Check DelisID and AuthToken
DELICOM_ERR_BAD_PRODUCT Shipment Bad product code specified. Contact DPD if you the product code is allowed for you, but not working
DELICOM_ERR_INVALID_AVAILABILITY_DATE   Parcelshop Invalid date for checking parcel shop availability in search parameters.
DELICOM_ERR_MISSING_PARCELSHOPID   Shipment Parcel shop ID missing. Error occurs when PSD product is specified or parcel shop delivery attributes are provided but are not complete.
DELICOM_ERR_NOT_SUPPORTED_PAPER_FORMAT   Shipment Invalid paper format defined for printing. A4 and A6 is allowed
DELICOM_ERR_TOKEN_NOT_PRESENT   All except Login Authentication token missing from request.
DELICOM_ERR_TOO_LONG_CITY   Shipment Recipient's cirty name too long. Maximum length is 35 characters
DELICOM_ERR_TOO_LONG_CUSTOMER_REF_NUMBER1 (or 2,3,4)   Shipment Shipment reference 1 (or 2,3,4) too long. Maximum length is 35 characters
DELICOM_ERR_TOO_LONG_NAME1   Shipment Recipient's name too long. Maximum length is 35 characters
DELICOM_ERR_TOO_LONG_NAME2   Shipment Recipient's name (second line) too long. Maximum length is 35 characters
DELICOM_ERR_TOO_LONG_SENDER_CITY   Shipment Sender's cirty name too long. Maximum length is 35 characters
DELICOM_ERR_TOO_LONG_SENDER_NAME1   Shipment Sender's name too long. Maximum length is 35 characters
DELICOM_ERR_TOO_LONG_SENDER_NAME2   Shipment Sender's name (second line) too long. Maximum length is 35 characters
DELICOM_ERR_TYRES_NOT_SUPPORTED Shipment Bad product option 'Tyres'. Contact DPD if you the product code is allowed for you, but not working
DELICOM_ERR_UNEXPECTED   All except Login Something unexpected happened, please contact DPD.
Empty_email_address   Shipment Contact/notification email is required, please provide it.
Empty_phone_number   Shipment Contact/notification phone number is required, please provide it.
Empty_phone_number_and_email   Shipment Contact/notification email or phone number is required, please provide it.
ERR_DELICOM_AUTH_DATA_MISSING   All except Login Authentication data haven't been provided as required.
ERR_DELICOM_AUTH_HEADER_MISSING   All Authentication data haven't been provided as required (XML SOAP header missing).
ERR_DELICOM_CUST_NO_CONFIG   All Customer doesn't have an active configuration for given login. Contact DPD
ERR_DELICOM_TOKEN_EXPIRED   All except Login Request a valid token using the LoginService. Tokens are valid for 24h
ERR_DELICOM_TOKEN_INCORRECT   All except Login Request a valid token using the LoginService.
err_parcel_number_taken_meanwhile   Shipment Retry the shipment call. The parcelnumber was already taken by another of your calls. This can occur with high load/frequency subsequent calls. 
ERR_RETURN_NOT_FOUND   All System configuration error,contact DPD.
gross_weight_and_declared_weight_are_not_equal   Shipment Check if customs clearance data are provided equally.
Incorrect_email_address   Shipment Email address is in wrong format.
Incorrect_phone_number   Shipment Phone number is in incorrect format. Use stardadized tel. number format (for example +134564784454).
invalid_city_name   Shipment Invalid recipient ZIP code. Also in case of providing custom pickup address, it can mean error there.
invalid_dest_city   Shipment City name can not be validated with country/zip
invalid_dest_zip   Shipment Invalid recipient ZIP code. Also in case of providing custom pickup address.
invalid_zip   Shipment Invalid recipient ZIP code. Also in case of providing custom pickup address.
My_pudo_deserialize_error   Parcelshop There has been an error querying pickup points data. Contact DPD
My_pudo_error   Parcelshop There has been an error querying pickup points data. Contact DPD
Parcel_exceeds_maximum_allowed_weight   Shipment Maximum parcel weight exceeded for recipients destination and product.
Parcel_number_already_exists   Shipment A parcel number that was already used has been provided.
Parcel_number_invalid_length   Shipment Use correct length of the parcel number when providing own parcel number in request.
Parcel_number_not_available_within_ranges   Shipment Contact DPD, your labelrange has been depleted. We will renew it asap.
Parcel_number_not_numeric   Shipment Parcel number can contain only numbers, not letters.
Parcel_number_not_within_customer_ranges   Shipment A parcel number that doesn't belong to the customer making the request has been provided.
Product_not_allowed_in_destination   Shipment A specific rule set by the business unit in Shipper Admin forbids the delivery of the product to the recipient's country.
Products_combination_not_allowed   Shipment A specific rule set by the business unit in Shipper Admin forbids combining products and additional services specified in the request.
program_logic_fault   All Unexpected error. Customer should contact DPD.
protocol_error_no_shipment_to_print   End-of-Day If no shipments fit into the filter specified by EOD service request, customer gets this error.
Return_address_must_be_specified_for_return_service   Shipment Missing return address if the return is used as additional service (if there is a normal product + a return parcel specified).
Routing_impossible   Shipment The selected product and services combination isn't routable (deliverable) to given destination according to the GeoRouting data.
Routing_impossible_service_codes_not_found   Shipment If CountrySpecificService code is provided, it's an invalid one.
Sending_depot_unknown Shipment Wrong sending depot set for pickup address.
SHP_VALID_ERR_API_ENDPOINT_NOT_ALLOWED   All Endpoint not allowed, contact DPD if you should be able to use it.
SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_NAME1   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_NAME2   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_STREET   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_STREET2   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_NAME1   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_NAME2   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_STREET   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_STREET2   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_NAME1   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_NAME2   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_STREET   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_STREET2   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_NAME1   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_NAME2   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_STREET   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_STREET2   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_SENDER_STREET   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_SENDER_STREET2   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_STREET   Shipment Maximum length is 35 characters
SHP_VALID_ERR_TOO_LONG_STREET2   Shipment Maximum length is 35 characters
SCHEMA_VALIDATION   All The WS request was malformed, check the xml structure
Unknown_return_service_code   Shipment This is a system configuration error. If it occurs, contact DPD.
Unknown_sms_notification_allowance_type_code   Shipment This is a system configuration error. If it occurs, contact DPD.
Zero_cod_amount_not_allowed   Shipment Customer should provide a non-sero and non-negative COD amount.
SYSTEM_ERROR_TRANSIENT   All Retry the call after a minute. If the error repeats, The system might be overloaded. Contact DPD
SYSTEM_DOWN_UNEXPECTED   All Webservice is down. Contact DPD
SYSTEM_DOWN_MAINTANANCE   All Webservice is down for maintanance. Retry in a few minutes.
Submitted by CustomerIT on Wed, 05/20/2020 - 09:41