The following error return codes can occur wehn working with the API.
Please check them first before contacting DPD Customer IT.
| Error code | Customer | DPD | Service | Description |
| address_name_length_too_long | ✓ | Shipment | Address name too long. Maximum length is 35 characters | |
| address_street_length_too_long | ✓ | Shipment | Street name too long. Maximum length is 35 characters | |
| Collecting_address_for_CR_not_specified | ✓ | Shipment | Please rovide correct collecting or pickup address for Collection Request. | |
| DELICOM_ERR_AUTHENTICATION | ✓ | Shipment | Invalid Authentication data provided. Check DelisID and AuthToken | |
| DELICOM_ERR_BAD_PRODUCT | ✓ | ✓ | Shipment | Bad product code specified. Contact DPD if you the product code is allowed for you, but not working |
| DELICOM_ERR_INVALID_AVAILABILITY_DATE | ✓ | Parcelshop | Invalid date for checking parcel shop availability in search parameters. | |
| DELICOM_ERR_MISSING_PARCELSHOPID | ✓ | Shipment | Parcel shop ID missing. Error occurs when PSD product is specified or parcel shop delivery attributes are provided but are not complete. | |
| DELICOM_ERR_NOT_SUPPORTED_PAPER_FORMAT | ✓ | Shipment | Invalid paper format defined for printing. A4 and A6 is allowed | |
| DELICOM_ERR_TOKEN_NOT_PRESENT | ✓ | All except Login | Authentication token missing from request. | |
| DELICOM_ERR_TOO_LONG_CITY | ✓ | Shipment | Recipient's cirty name too long. Maximum length is 35 characters | |
| DELICOM_ERR_TOO_LONG_CUSTOMER_REF_NUMBER1 (or 2,3,4) | ✓ | Shipment | Shipment reference 1 (or 2,3,4) too long. Maximum length is 35 characters | |
| DELICOM_ERR_TOO_LONG_NAME1 | ✓ | Shipment | Recipient's name too long. Maximum length is 35 characters | |
| DELICOM_ERR_TOO_LONG_NAME2 | ✓ | Shipment | Recipient's name (second line) too long. Maximum length is 35 characters | |
| DELICOM_ERR_TOO_LONG_SENDER_CITY | ✓ | Shipment | Sender's cirty name too long. Maximum length is 35 characters | |
| DELICOM_ERR_TOO_LONG_SENDER_NAME1 | ✓ | Shipment | Sender's name too long. Maximum length is 35 characters | |
| DELICOM_ERR_TOO_LONG_SENDER_NAME2 | ✓ | Shipment | Sender's name (second line) too long. Maximum length is 35 characters | |
| DELICOM_ERR_TYRES_NOT_SUPPORTED | ✓ | ✓ | Shipment | Bad product option 'Tyres'. Contact DPD if you the product code is allowed for you, but not working |
| DELICOM_ERR_UNEXPECTED | ✓ | All except Login | Something unexpected happened, please contact DPD. | |
| Empty_email_address | ✓ | Shipment | Contact/notification email is required, please provide it. | |
| Empty_phone_number | ✓ | Shipment | Contact/notification phone number is required, please provide it. | |
| Empty_phone_number_and_email | ✓ | Shipment | Contact/notification email or phone number is required, please provide it. | |
| ERR_DELICOM_AUTH_DATA_MISSING | ✓ | All except Login | Authentication data haven't been provided as required. | |
| ERR_DELICOM_AUTH_HEADER_MISSING | ✓ | All | Authentication data haven't been provided as required (XML SOAP header missing). | |
| ERR_DELICOM_CUST_NO_CONFIG | ✓ | All | Customer doesn't have an active configuration for given login. Contact DPD | |
| ERR_DELICOM_TOKEN_EXPIRED | ✓ | All except Login | Request a valid token using the LoginService. Tokens are valid for 24h | |
| ERR_DELICOM_TOKEN_INCORRECT | ✓ | All except Login | Request a valid token using the LoginService. | |
| err_parcel_number_taken_meanwhile | ✓ | Shipment | Retry the shipment call. The parcelnumber was already taken by another of your calls. This can occur with high load/frequency subsequent calls. | |
| ERR_RETURN_NOT_FOUND | ✓ | All | System configuration error,contact DPD. | |
| gross_weight_and_declared_weight_are_not_equal | ✓ | Shipment | Check if customs clearance data are provided equally. | |
| Incorrect_email_address | ✓ | Shipment | Email address is in wrong format. | |
| Incorrect_phone_number | ✓ | Shipment | Phone number is in incorrect format. Use stardadized tel. number format (for example +134564784454). | |
| invalid_city_name | ✓ | Shipment | Invalid recipient ZIP code. Also in case of providing custom pickup address, it can mean error there. | |
| invalid_dest_city | ✓ | Shipment | City name can not be validated with country/zip | |
| invalid_dest_zip | ✓ | Shipment | Invalid recipient ZIP code. Also in case of providing custom pickup address. | |
| invalid_zip | ✓ | Shipment | Invalid recipient ZIP code. Also in case of providing custom pickup address. | |
| My_pudo_deserialize_error | ✓ | Parcelshop | There has been an error querying pickup points data. Contact DPD | |
| My_pudo_error | ✓ | Parcelshop | There has been an error querying pickup points data. Contact DPD | |
| Parcel_exceeds_maximum_allowed_weight | ✓ | Shipment | Maximum parcel weight exceeded for recipients destination and product. | |
| Parcel_number_already_exists | ✓ | Shipment | A parcel number that was already used has been provided. | |
| Parcel_number_invalid_length | ✓ | Shipment | Use correct length of the parcel number when providing own parcel number in request. | |
| Parcel_number_not_available_within_ranges | ✓ | Shipment | Contact DPD, your labelrange has been depleted. We will renew it asap. | |
| Parcel_number_not_numeric | ✓ | Shipment | Parcel number can contain only numbers, not letters. | |
| Parcel_number_not_within_customer_ranges | ✓ | Shipment | A parcel number that doesn't belong to the customer making the request has been provided. | |
| Product_not_allowed_in_destination | ✓ | Shipment | A specific rule set by the business unit in Shipper Admin forbids the delivery of the product to the recipient's country. | |
| Products_combination_not_allowed | ✓ | Shipment | A specific rule set by the business unit in Shipper Admin forbids combining products and additional services specified in the request. | |
| program_logic_fault | ✓ | All | Unexpected error. Customer should contact DPD. | |
| protocol_error_no_shipment_to_print | ✓ | End-of-Day | If no shipments fit into the filter specified by EOD service request, customer gets this error. | |
| Return_address_must_be_specified_for_return_service | ✓ | Shipment | Missing return address if the return is used as additional service (if there is a normal product + a return parcel specified). | |
| Routing_impossible | ✓ | Shipment | The selected product and services combination isn't routable (deliverable) to given destination according to the GeoRouting data. | |
| Routing_impossible_service_codes_not_found | ✓ | Shipment | If CountrySpecificService code is provided, it's an invalid one. | |
| Sending_depot_unknown | ✓ | ✓ | Shipment | Wrong sending depot set for pickup address. |
| SHP_VALID_ERR_API_ENDPOINT_NOT_ALLOWED | ✓ | All | Endpoint not allowed, contact DPD if you should be able to use it. | |
| SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_NAME1 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_NAME2 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_STREET | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_COLLECTION_REQUEST_ADDRESS_STREET2 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_NAME1 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_NAME2 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_STREET | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNEE_STREET2 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_NAME1 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_NAME2 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_STREET | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_COMMERCIAL_INVOICE_CONSIGNOR_STREET2 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_NAME1 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_NAME2 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_STREET | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_INVOICE_ADDRESS_STREET2 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_SENDER_STREET | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_SENDER_STREET2 | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_STREET | ✓ | Shipment | Maximum length is 35 characters | |
| SHP_VALID_ERR_TOO_LONG_STREET2 | ✓ | Shipment | Maximum length is 35 characters | |
| SCHEMA_VALIDATION | ✓ | All | The WS request was malformed, check the xml structure | |
| Unknown_return_service_code | ✓ | Shipment | This is a system configuration error. If it occurs, contact DPD. | |
| Unknown_sms_notification_allowance_type_code | ✓ | Shipment | This is a system configuration error. If it occurs, contact DPD. | |
| Zero_cod_amount_not_allowed | ✓ | Shipment | Customer should provide a non-sero and non-negative COD amount. | |
| SYSTEM_ERROR_TRANSIENT | ✓ | All | Retry the call after a minute. If the error repeats, The system might be overloaded. Contact DPD | |
| SYSTEM_DOWN_UNEXPECTED | ✓ | All | Webservice is down. Contact DPD | |
| SYSTEM_DOWN_MAINTANANCE | ✓ | All | Webservice is down for maintanance. Retry in a few minutes. |