Last change log: 18 Dec 2020
- Added a sample import file
- Added info about how to include multiple items.
Note: this guide will assume you already understand the other sections about making a correct import file and making a correct import profile.
You will need a to describe each different item you have in your parcel. An object that has it's own HS code, constitutes a separate item. Keep in mind that it's not possible to send multi-colli shipments to the UK. You can only send single-parcel shipments. Your parcel can however contain multiple items.
It's also only possible to send DPD Classic and DPD Home shipments (regular B2B and regular B2C). Saturday, Collection Request, Express, Parcelshop, etc are not possible.
- Sender phone is mandatory, but you will typically not need to include it in your import file since it's fixed in your DPD Shipper profile.
Note: phone number must be format +<country code><rest of the number> in all fields. For example: +3215124578 or +442012345678.
- Sender email is mandatory. As with the phone number, you will typically not need to include it in your import file since it's fixed in your DPD Shipper profile.
Note: the email must be on an existing domain.
- Receiver phone is mandatory. Must be format +<country code><rest of the number> in all fields. For example: +3215124578 or +442012345678.
- Receiver email is mandatory. The email must be on an existing domain.
- Receiver street and house number must be in their separate fields.
- Your total parcel weight needs to be the sum of the weight of each one of your items in that shipment.
Notes about EORI, HMRC and VAT number
- The Sender VAT and EORI number are always mandatory.
- The Receiver VAT and EORI number are also mandatory. However, these values can vary depending whether or not your shipment is B2B or B2C:
- For B2B Shipments: these fields must contain the Receiver EORI and VAT number.
- For B2C Shipments: these fields must contain the Sender EORI and VAT number, since B2C receivers don't have a VAT or EORI.
- The HMRC number must be included
In addition to the fields that are already needed for a proper import file, you will need to add several extra fields that are necessary for shipments to the UK post-Brexit. Here you will find an overview of these extra fields.
You'll notice that you can give the details of your items too. If you have multiple different items in your parcel, you will have to separate the item details with a separator. Usually, a pipe is used ( | symbol).
Please note that for clarification, the fields starting with ITEM in the overview below are fields in which multiple values can be given with separator. These are the fields that describe each one of your different items.
|*Field types: M = Mandatory, C = Criteria, O = Optional|
|Please keep the points mentioned ealier on this page in mind.|
|Sender VAT number|
|Receiver VAT number. Please keep the points mentioned ealier on this page in mind.|
You can find an example here. This file contains one shipment B2B with a single item, one B2C with a single item and a B2B with two different items.
Extra info about import of multi-item shipments
Let's assume you're sending Paper Clips and Pencils. You'll see in the 3rd parcel of the sample import file that each ITEM field has a pipe-separator:
This means that you have two sets of items in this parcel:
- 100 Paper clips that come from BE, have HS code 22446688, weigh 1.2 kilo and have a total value of €5.2
- 500 Pencils that also come from BE, have HS code 18888881, weigh 1 kilo and have a total value of 2€
Please also note that the combined weight of these two items is 2.2 kilo (1.2 + 1) which is also properly reflected in the total parcel weight field:
Concerning the separator: while this example uses a pipe as a separator ( | symbol), you can use a different one. The separator is determined in the Import Profile. We recommend using a pipe like in the example.