Support

 

 

As mentioned in the previous pages, DPD and Sendcloud go along well to handle your e-commerce shipments, but a clarification of responsibilities is meaningful to meet expectations.

 

  • DPD is responsible for:
    • Offering you a contract, price quotes and all needed operational performance and customer support.
    • Activating your API credentials needed to submit in the Sendcloud plugin and handing them over to you
    • Commercial contact: sales@dpd.be  // Contact for credential validation: it.cs@dpd.be

 

 

  • You are responsible for:
    • Hosting and maintenance of your web shop framework
    • Submitting your DPD credentials and settings correctly into the Sendcloud plug-in.
    • Addressing the right partner in case of issues (Sendcloud=Technical / DPD=Operational&Support)

 

Ingediend door CustomerIT op ma, 15/02/2021 - 13:46