Create a collection request

With a collection reuest or retrieval order you can have the driver pick up a package and have it delivered to you, or another address.

To create a collection request, go to "Shipments" and create a "New shipping order"

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In the "Base data" section, select "Collection Request" under products. You will see that this completely changes the screen.

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At the section "Collection Request Sender", enter the details of the address where the driver must collect the package. Please note that adding a phone number is strongly recommended for the correct collection of your parcel.

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Do you want the package delivered to an address other than yours? Uncheck the box next to "Send to my pickup address".

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You can give your Collection Request your own reference in the Customer Reference Nr field, but keep in mind your reference should not contain slashes (/) or periods (.)

Please note that after making a collection request, you will not receive a label. This is not needed, since the DPD driver will take the label with him himself.

After creating the collection request you still have to transfer the data to DPD.
To do this, click on "Daily procedures" at the top and then on the "Send all collection request requests" button.

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These last steps are very important. If you do not forward the data to DPD, your packages will not be collected.

Troubleshooting:

If you do not see your collection request requests in the overview, first verify that you are looking at the "List overview" and not the "Grid overview".

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Submitted by Dirk-Jan Dirix on Mon, 03/04/2019 - 08:45