Troubleshooting

If you do not see your collection request requests in the overview, first verify that you are looking at the "List overview" and not the "Grid overview".

 image-20190304094628-6

 

For the questions mentioned below concerning your collection request, please contact our Customer Care department:

  1. How to cancel a CR?
  2. When will my CR be collected? (normally, collecting happens between 9h and 17h-18h)
  3. Why was my CR not collected yet?
  4. When will the CR be delivered?
  5. My CR didn't happen successfully. What is the reason for this?
  6. The reason my CR didn't succeed is for a reason I believe not to be correct.

 

For questions concerning tariffs of Collection Requests, please contact the Sales department.

Submitted by Dirk-Jan Dirix on Mon, 07/20/2020 - 13:58